Overview
Barclay Bounce allows customers to flexibly switch between up to four mobile networks while continuing to receive a single bill from Barclay Digital Services. This service is designed to provide flexibility and continuity under one account.
Eligibility
- Barclay Bounce is available only to new or re-signing customers.
- It is not available for numbers simply changing tariff unless the customer is committed for the remainder of their current term.
- Only numbers billed by Barclay Digital Services are eligible. Numbers billed directly by the network are excluded.
- Barclay Bounce applies to single-user tariffs only. Customers on a shared plan may switch from a shared plan to a single-user plan under Barclay Bounce.
Application of Barclay Bounce
- The Barclay Bounce bundle should be applied to all eligible numbers to ensure the ability to flex and switch networks.
- Unless otherwise agreed in writing, line rental costs remain unchanged when switching networks.
- Customers’ initial contract term continues to apply, regardless of network switches.
Network Switching Rules
- Numbers can switch (“bounce”) between networks once every 12 months.
- Should a customer request a switch before the 12-month period or make more than one switch in 12 months, an administration fee of £45 per change will apply.
- When switching networks, the number migration process must be followed, which includes a lead time of 72 hours for the transfer.
- A SIM change is required as part of the network transfer process.
Customer Agreement
By using Barclay Bounce, customers acknowledge and agree to the eligibility rules, network switching conditions, fees, and migration procedures outlined above.