Summary
Armstrong Gordon is a family-run estate and property management agency that has been serving customers across Northern Ireland’s North Coast for more than 75 years.
The business provides a wide range of professional services, including property sales, valuations, survey work, financial advice and property management. With a busy office handling hundreds of customer calls each day, reliable communications and internet connectivity are critical to delivering excellent customer service.
The Challenge
As a customer-focused business, Armstrong Gordon relies heavily on its telephone system to communicate with buyers, sellers, landlords and tenants throughout the day.
However, the company was experiencing ongoing issues with its existing communications infrastructure.
Phone calls were regularly being cut off, outbound calls were unreliable and overall performance was impacting the working day.
At the same time, the business faced challenges with its internet connectivity. Despite neighbouring properties having access to full-fibre broadband, Armstrong Gordon had repeatedly been told that Fibre to the Premises (FTTP) was not available at its location.
To make matters more challenging, the company had recently appointed a new IT support provider and needed additional guidance to help navigate what had become a complicated technology environment.
As Armstrong Gordon explained:
“Previously, we had a lot of issues with phone calls being cut off mid-conversation with clients. We weren’t able to dial out and overall the phone coverage was abysmal.”
The Barclay Solution
Following an assessment of the business’s existing infrastructure, Barclay Communications implemented a completely new communications solution designed to improve reliability and support the future needs of the business.
The project included:
- Installation of a new business phone system
- Deployment of fibre-optic broadband connectivity
- Ongoing technical support and guidance
- Assistance during the transition to a new IT support structure
The new phone system was built around fibre broadband, providing a more stable and reliable platform for business communications.
In addition, Armstrong Gordon was able to benefit from Barclay Communications’ expanded in-house IT capabilities, giving the business access to communications and IT expertise from a single provider.
Reflecting on the implementation, Armstrong Gordon said:
“The team installed an entirely new phone system and new fibre-optic broadband which has significantly improved our overall working day.”
Business Outcomes
Since implementing the new solution, Armstrong Gordon has experienced significant improvements in both connectivity and day-to-day communications.
The business now benefits from a stable and reliable phone system, allowing employees to communicate more effectively with customers without concerns around dropped calls or poor service quality.
The introduction of fibre broadband has also improved overall performance and provided a stronger foundation for the company’s technology requirements.
Key benefits include:
- Improved call quality and reliability
- Reduced disruption caused by dropped calls
- Faster and more reliable internet connectivity
- Greater confidence in day-to-day communications
- Access to responsive IT and technical support
- Simplified management through a single trusted provider
As the team noted:
“We now have faith in our phone system and a fantastic IT support team for when we do encounter IT issues.”
Customer Testimonial
“After extensive research and consultation, we decided to go with Barclay Communications because of their fantastic reviews and personal recommendations from existing customers.
We found that they were very straight-talking, giving friendly and informative advice on options for our situation.
We find the whole team very efficient, knowledgeable and easy to understand. We are very impressed with their rapid response to tech issues.
We would have no hesitation recommending Barclay Communications and its products to other businesses. I only wish we had engaged with them years ago as it would have saved us a lot of time, effort and money.”
Armstrong Gordon
