Hardware Warranty – Terms and Conditions
At Barclay Digital Services, we provide a range of hardware, including mobiles, switches, routers, handsets, and other network equipment. Please note the following regarding warranties and coverage:
- Manufacturer Warranty
- All hardware supplied is covered by the manufacturer’s standard warranty.
- Warranty terms, including duration, coverage, and exclusions, are defined by the manufacturer and may vary by product.
- Exclusions
- Barclay Digital Services does not cover physical damage, accidental damage, misuse, or modifications to hardware.
- Any loss, theft, or damage caused by improper handling or environmental factors is the responsibility of the customer.
- Warranty Claims
- To make a warranty claim, the customer must contact the relevant support channel within Barclay
- Barclay Digital Services can assist with facilitating claims but is not responsible for warranty decisions or outcomes made by the manufacturer.
- Replacement and Repairs
- Any replacement or repair under warranty will be carried out in line with the manufacturer’s policies.
- Costs incurred outside the manufacturer’s warranty, including shipping, labour, or parts for excluded damage, are the responsibility of the customer.
- Customer Responsibility
- Customers are responsible for maintaining hardware in accordance with the manufacturer’s instructions.
- Any issues arising from failure to follow manufacturer guidance may invalidate the warranty.
- Keep the hardware in an acceptable condition