The rise in popularity of business VoIP phone systems in Northern Ireland was undoubtedly a direct result of remote or hybrid working and as a telecommunication firm in Northern Ireland, we were there to make sure that businesses were prepared for the switch.
If you haven’t heard of the term ‘hybrid working’ before 2020, recent years have definitely taught you what that is. Many companies faced the issue of switching to a work system unknown to them, and bringing work home. Having to completely eliminate or limit time in the office meant a new way of communicating outside of the traditional office landline setup.
This proved difficult for companies that weren’t as digitally advanced, facing the realisation of transforming their traditional ways of working however, with VoIP (Voice over Internet Protocol) in place like that provided by Barclay Communications, companies like DK Solicitors are thriving.
Having good communication is key when it comes to working from home, as people need to stay in touch and maintain contact throughout the day. It might seem like a huge process to go remote with VoIP, but in reality, VoIP takes your traditional landline and catapults it into the 21st century and makes the working remote or hybrid models a great success. Using the internet to transfer voice data, VoIP enables users to communicate from anywhere rather than being tied to a single location
Moving to the Cloud
By moving your telecoms system to the cloud, you can benefit from a host of features including call recording, call statistics and an online portal to make instant changes to your setup.
These additional benefits mean your business can continue to operate as normal no matter where your employees are located. Secondly, in the event of your office being inaccessible, you can be assured of business continuity, with fail safes in place to reroute calls to employees’ mobile devices.
Mobile App
The simplest way of communicating these days is through our mobile phones, so it’s smart for companies to take advantage of this and move towards mobile apps. Our phones are the most accessible way for people to directly communicate and having them close means staying in touch is effortless and straightforward.
Our VoIP system comes with a SoftClient app which makes the system accessible on various devices including mobile, laptop and desktop. You’ll never be left with a situation where you can’t make a phone call or your team misses an important call. This means you no longer have to limit your calls to your phone only, but via the internet, you can now make phone calls using multiple devices.
Enhanced Collaboration
It’s needless to say that having a fun and easy to use system at work not only makes your life easier but is a satisfying perk. Giving your employees a more effective, omni-channel way of communicating in turn leads to increased efficiency and better results. This not only helps your employees work better but also makes collaborating with clients much easier.
Giving employees a medium where they can provide an omni-channel approach to clients through VoIP helps bolster client relationships and customer loyalty. Inbound office calls no longer need to be constrained to desk phones meaning your employees will never miss a call again. This will reduce the possibility of lost business going forward.
Business landline deals like VoIP can certainly help a company during this hybrid working era, however it’s also a time worthy investment which actually saves you money in the long run. Wilsons Auctions has taken this step and signed a contract with Barclay Communications to deliver them a reliable VoIP solution.
If you’d like to make the upgrade to VoIP, you can get a quote from us here.
