Summary
Langley Holdings plc is a family-owned, global engineering and industrial manufacturing group specialising in capital equipment technologies.
With 18 manufacturing facilities, more than 90 subsidiaries worldwide and a workforce exceeding 5,400 employees, the company operates across a diverse range of international markets through its power solutions, print technologies and industrial divisions.
Since 2019, Langley Holdings has partnered with Barclay Communications to support its business mobile requirements. Today, more than 200 mobile connections help keep employees connected across the group’s global operations.
The Challenge
Managing mobile communications across a large international organisation comes with several challenges.
With employees travelling regularly and operating across multiple countries, Langley Holdings needed greater control over telecoms costs while ensuring staff remained connected wherever business took them.
The company was looking for a provider that could help address several key requirements:
- Control mobile spending across the organisation
- Manage employee access to mobile data
- Improve network coverage and reliability
- Support international travel requirements
- Reduce the administrative burden of telecoms management
Reliable connectivity was essential to ensure employees could communicate effectively with colleagues, suppliers and customers, regardless of location.
The business also wanted a more efficient way to manage its mobile estate without dedicating valuable internal resources to day-to-day telecoms administration.
The Barclay Solution
Barclay Communications delivered a managed mobile solution tailored to the needs of a global organisation.
To provide greater visibility and control, Langley Holdings was given access to an online customer portal that allows authorised users to manage mobile services quickly and efficiently.
The portal enables the team to:
- Apply spend caps to individual users
- Set spending alerts and notifications
- Add data bolt-ons when required
- Monitor usage across the mobile estate
- Make account changes quickly and easily
As an independent telecoms provider, Barclay Communications is able to offer access to all major UK mobile networks. This flexibility allowed Langley Holdings to implement a multi-network approach, helping employees access the strongest available coverage depending on their location and travel requirements.
The solution was further supported by a dedicated Account Manager who provides ongoing account management, support and recommendations to ensure the organisation continues to receive maximum value from its mobile services.
Business Outcomes
Since partnering with Barclay Communications, Langley Holdings has gained greater control over its global mobile estate while reducing the administrative burden associated with managing telecoms services.
The business now benefits from improved visibility of spending and usage, allowing teams to make informed decisions and avoid unnecessary costs.
Key outcomes include:
- Greater control over telecoms spending
- Improved management of mobile data usage
- Flexible multi-network connectivity for travelling employees
- Enhanced visibility through a dedicated customer portal
- Reduced administrative workload for internal teams
- Ongoing support from a dedicated Account Manager
By combining flexible mobile services with proactive account management, Barclay Communications has helped Langley Holdings support a globally connected workforce while maintaining control of costs.
Customer Testimonial
“My initial impression during our first contract term was good. The staff are very professional and keen to cover our needs and requirements as a diverse group.
We have received excellent service over the term of our contracts with our Account Manager, Gerald, dealing with the account on a day-to-day basis. It has significantly helped reduce the amount of time I have to spend dealing with telecoms queries myself.
The customer service team are 10 out of 10. Nothing is too much trouble, and they always try to assist when necessary.
I would recommend Barclay Communications to other businesses looking for a reliable telecoms provider.”
Helen Regan
Langley Holdings plc