Summary
Ulster Carpets, a leading UK carpet manufacturer supplying some of the world’s most prestigious hotels, casinos and commercial venues, needed a more effective way to manage mobile devices and telecoms costs across its international workforce. Working with Barclay Communications, the company implemented a Mobile Device Management (MDM) solution that enabled secure file distribution over Wi-Fi, reduced roaming charges and improved control of mobile devices worldwide.
Customer
Ulster Carpets is a family-owned business with more than 75 years of experience in carpet manufacturing. Operating across international markets, the company exports to world-renowned venues including luxury hotels, casinos and conference centres throughout Europe, the Middle East and beyond.
With more than 70% of sales coming from export markets, Ulster Carpets relies on employees working across multiple countries to deliver exceptional customer service and support.
The Challenge
As Ulster Carpets expanded its international footprint, managing telecommunications costs became increasingly challenging.
The company regularly needed to distribute large, frequently updated price books and sales information to employees operating around the world. Sending these files through mobile networks often resulted in significant roaming charges, particularly for teams working overseas.
Ulster Carpets required a solution that would:
- Reduce international roaming costs
- Improve visibility and control of mobile devices
- Enable secure distribution of large files to remote employees
- Support a growing global workforce without impacting productivity
The Barclay Solution
Barclay Communications implemented a Mobile Device Management (MDM) solution across Ulster Carpets’ mobile estate.
The platform gave administrators the ability to remotely manage Apple and Android devices, securely distribute files and ensure employees always had access to the latest information.
Using the MDM platform, Ulster Carpets could push updated price books and other business-critical documents directly to users over Wi-Fi, eliminating the need for costly mobile data usage while travelling abroad.
In addition, Barclay Communications provided proactive account management, including regular reviews of telecoms usage and billing to help identify further cost-saving opportunities.
Business Outcomes
The MDM solution delivered immediate operational and financial benefits for Ulster Carpets:
- Reduced international roaming costs by distributing large files over Wi-Fi
- Improved control and visibility of company mobile devices
- Enabled staff worldwide to access the latest pricing information instantly
- Eliminated the need for employees to return to the office for updates
- Supported a more productive and connected international workforce
- Created opportunities to further streamline mobile and field-based operations
Customer Testimonial
“With clients and staff across the globe, we endeavour to ensure they all get the same great customer service and a team with hands-on knowledge of their market.
Barclay Communications helped us roll out Mobile Device Management, allowing us to push our price books over Wi-Fi in Dubai, saving significant roaming costs while providing a great working solution.”
George Elliott
Business & Technology Support Supervisor, Ulster Carpets